TrustRadius Insights
Vision Helpdesk has proven to be a valuable tool for addressing client requirements and delivering prompt service. Users have praised its …
Starting at $8 per month
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What is Vision Helpdesk?
Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across…
Recent Reviews
Pricing
Starter Help Desk
$8
On Premise
per month per seat
Starter Help Desk
$12
Cloud
per month per seat
Pro Help Desk
$16
On Premise
per month per seat
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.visionhelpdesk.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $8 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Vision Helpdesk?
Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools.
Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API.
Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.
ITIL / ITSM Service Desk Software - Vision Helpdesk IT Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.
Live Chat Software - A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It aims to enhance customer support team productivity by giving them the ability to deliver quick and reliable support.
Vision Helpdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Additional Features
- Supported: Multi Channel Help Desk
- Supported: Multi Company Help Desk
- Supported: Blabby - Staff Collaboration
- Supported: Incident Billing
- Supported: Task Management
- Supported: Help Desk Gamification
- Supported: Help desk Automation, SLA and Escalation
- Supported: Knowledge-base Management
- Supported: Self service Customer Portal
- Supported: ITIL / ITSM Modules ( Incident, Problem, Change, Release, Service Catalog, Vendor Catalog, Product and Financial Management)
- Supported: Live Chat Software
Vision Helpdesk Screenshots
Vision Helpdesk Video
Customer Service Software by Vision Helpdesk - Help Desk Software, Satellite Help Desk, ITSM Service Desk & Live Chat Software.
Vision Helpdesk Integrations
- GoTo Meeting
- LiveChat
- Jira Service Management
- PayPal Payments Pro
- Authorize.net
- Stripe Payments
- TeamViewer
- Webex Meetings
- GoTo Resolve
- WordPress
- Joomla!
- Sugar Sell (SugarCRM)
- Zapier
- Google+
- Comm100
- LiveZilla
- CMS and CRM Software integration
- Zopim
Vision Helpdesk Competitors
Vision Helpdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Global |
| Supported Languages | Multilingual Product |
Vision Helpdesk Downloadables
Frequently Asked Questions
Vision Helpdesk starts at $8.
Reviewers rate Organize and prioritize service tickets and Subscription-based notifications and Customer portal highest, with a score of 8.
The most common users of Vision Helpdesk are from Small Businesses (1-50 employees).
Vision Helpdesk Customer Size Distribution
| Consumers | 10% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(8)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Vision Helpdesk has proven to be a valuable tool for addressing client requirements and delivering prompt service. Users have praised its features and the integration of live chat, finding it more robust and cost-effective compared to other customer support tools they have used. The software effectively manages multiple queries received through email or the internal portal, allowing for quick responses on priority issues through live chat. This streamlined approach ensures that users are able to provide efficient end-user support and monitor staff performance, resulting in instant and satisfactory service across different channels. Additionally, Vision Helpdesk's automation capabilities enable seamless customer support by ensuring quick replies and resolutions for clients. The software also simplifies ticketing management and automates various tasks such as assigning queries to specific departments or staff members, minimizing confusion and duplication of work. Moreover, Vision Helpdesk facilitates the management of multiple communication channels for customer support, consolidating them into a centralized inbox and aiding in contract management for vendors. It has been particularly useful for non-profit organizations seeking to communicate with caregivers efficiently. By compiling responses, these organizations can create a knowledge base for future reference. Furthermore, Vision Helpdesk provides convenience in various domains such as IT troubleshooting, office room booking, and orderly management of marketing requests. The software has been highly regarded by users who appreciate its comprehensive features, cost-effectiveness, and ability to streamline customer support processes across different channels.
Users have made several recommendations for Vision Helpdesk based on their experiences with the software. These recommendations include trying the 30-day free trial, utilizing Vision Helpdesk for customer support and live chat, and contacting the Vision Helpdesk team for a demo and informative presentation.
Users highly recommend taking advantage of the 30-day free trial offered by Vision Helpdesk before making a purchasing decision. This allows users to explore the software and determine if it meets their specific needs.
They also suggest using Vision Helpdesk for customer support and live chat functions. The software offers useful features and customization options that enhance customer interactions and improve overall service quality.
Furthermore, users advise reaching out to the Vision Helpdesk team to request a demo and informative presentation. This enables potential customers to get a comprehensive understanding of the software's capabilities and how it can benefit their business.
Overall, users recommend trying the free trial, utilizing Vision Helpdesk for customer support and live chat, and contacting the vendor for a demo to make an informed decision about integrating the software into their operations.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
September 03, 2017
Vision NGO
We are a NGO and receiving a lot of emails from our clients. It is very difficult to organize the email traffic when you use the normal email client. Now we can login with more than one employee and have better communication with our clients.
- Ticketing - We can communicate with more employees on Vision Helpdesk and with our clients. Emails are organized and professionally structured. People now know that we are a more professional NGO.
- The advantage of using the social media plugins are a must! Previously we were commanded to login each time on a social media platform to check any mentioning or messages. Now it is all integrated in our new platform, Vision Helpdesk.
- An iOS app xD..
- Vision Helpdesk is a complete platform with a lot of features. The point is that we are a NGO and are not using all the features at all.
77.5%
7.8
N/A
N/A
62.5%
6.3
- Better communication. Organized.
- Client structuring.
October 28, 2015
Best Help desk software with excellent customer support features at affordable rate.
Score 10 out of 10
Vetted Review
Verified User
We are a web hosting service where customer support is of prime importance. We needed an easy to handle help desk software that helped with communicating with our customers. Previously we tried Kayako, but after we switched to Vision Helpdesk we hardly had any security issues. It is easy to install and our staff could easily use it which improved response time. We have been using Vision Helpdesk for six years, so I will give a 10/10 to this software in terms of usability, cost and security.
- Ticket handling and Ticket Labeling.
- We can offer anonymous white label support to our reseller hosting customers using their Satellite helpdesk feature.
- The Blabby feature has been helpful to our staff members in terms of sharing knowledge or discussing any client issues internally to offer a fast resolution to customer issues.
- Chat feature.
- Remote desktop.
- Get more integration with other software and Mobile apps.
- Ticket tracking has been easier and faster with Vision Helpdesk; for our web hosting business we prefer a download version which is not possible with SAAS help desk providers ( Zendesk or Freshdesk).
We have personally used Kayako for couple of years, but it lacks in terms of features and is very costly compared to Vision Helpdesk and has less features.We have [used] trials of Zendesk but it is SAAS based with many restrictions. Vision Helpdesk can offer a multi-company satellite help desk feature which is not offered by any other download version customer support product. Vision HelpDesk offers a Blabby feature which is another unique feature. One of the most important factors is it costs much less than any other help desk software provider when compared to the the features they offer.